Privacy Policy

Introduction and Scope

Welcome to Free Image Converter (bestfreeimageconverter.com), a free online tool that allows you to convert images between different formats and compress images to reduce file size. This privacy policy explains how Free Image Converter protects your privacy when you use our services and communicate with us.

We take the protection of privacy very seriously and have several measures in place to ensure that your information remains secure and private. As defined by various privacy regulations, you should be informed that Free Image Converter is the Data Controller of your information.

In the question and answer section outlined below, we have answered several questions regarding our privacy practices. These answers should explain how we protect your information and your rights regarding your personal information.

This privacy policy has been drafted bearing in mind data regulations such as the EU General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), and other applicable privacy laws.

Effective Date: January 1, 2025

If you have further questions regarding any aspect of our privacy policy, please contact us using the information provided at the bottom of this page.

Questions and Answers

1. What personal data does Free Image Converter collect through its website?

Short version: We collect minimal data necessary to provide our image conversion and compression services to you.

Upon visiting our website, Free Image Converter collects your IP address and basic technical information. We store this information temporarily to provide our services. Various third-party services that we work with also collect limited data, which is described in detail below.

1.1 Account Information

Short version: Account creation is optional. If you create an account for pro features, we store basic account information.

When you choose to create an account for enhanced features like batch processing, we store your email address, encrypted password, subscription plan (if applicable), IP address, and a unique customer ID in our secure database. We do not require account creation for basic conversion services.

If you choose social sign-in (e.g., 'sign in with Google'), Free Image Converter receives and stores your name, email address, and a unique ID associated with your social media account. To better understand how these services use your data, please review their privacy policies.

1.2 Payment Information

Short version: Payment details are securely processed by Stripe. We never receive your full credit card details.

We use Stripe to process all payments for pro features. Your payment details are stored securely with Stripe, allowing us to process future charges for subscription services. We never receive your full credit card number - only the last 4 digits for identification purposes.

Any information you provide to Stripe is managed by them in accordance with their privacy policy. For more information, please review Stripe's privacy policy to understand how they manage your data.

We store subscription information including plan type, billing date, current billing cycle, and payment status.

1.3 File Storage and Processing

Short version: We store uploaded files temporarily on secure cloud servers for processing, then automatically delete them within 24 hours.

We store all user files (including uploaded images, converted files, and compressed images) on secure cloud servers during processing. Files are stored only for the time necessary to complete conversion or compression operations.

Important: We do not access, view, or analyze the content of your files. We will only access your files with your explicit written consent, unless required to comply with legal procedures. You retain all rights and ownership of your files.

All uploaded files are automatically and permanently deleted from our servers within 24 hours of upload, regardless of whether conversion was successful or not.

1.4 Email Communications

Short version: We use email service providers to send necessary communications.

We use trusted email service providers to send you important communications such as account verification, password resets, and subscription notifications. We can see basic email metrics like delivery status and open rates to ensure our communications reach you effectively.

If you would like to stop receiving promotional emails from us, you can unsubscribe directly through the link provided in each email.

1.5 Performance Monitoring and Analytics

Short version: We use analytics tools to monitor our service performance and improve user experience.

We use analytics services to track website performance, identify technical issues, and understand how users interact with our service. This includes information such as:

Pages visited and time spent on site
Browser type, operating system, and device information
Conversion success rates and processing times
Error tracking and system performance metrics

This data is anonymized and used solely to improve our service quality and user experience.

1.6 Security and Fraud Prevention

Short version: We use security tools to protect our service from abuse and fraud.

To maintain service security and prevent abuse, we may use security monitoring tools that analyze:

IP addresses and geographic locations
Usage patterns and frequency
File upload patterns
Potential security threats

This information helps us protect our service and all users from malicious activities.

2. How does Free Image Converter keep my personal data secure?

Short version: We implement multiple layers of security to protect your data.

Free Image Converter takes comprehensive measures to ensure your data remains secure and private:

Access Control: Only authorized personnel have access to user data, and all staff must adhere to strict privacy policies and data protection regulations
Encryption: All communications between your device and our servers use 256-bit SSL encryption
Secure Infrastructure: We use world-class cloud service providers with enterprise-grade security
Password Protection: All stored passwords are encrypted using industry-standard hashing algorithms
Regular Security Audits: We regularly review and update our security practices
Automatic File Deletion: Files are automatically deleted within 24 hours to minimize data exposure

3. What does Free Image Converter use my personal data for?

Short version: We use your data solely to provide image conversion and compression services and to improve our platform.

Our goal in collecting data is to provide reliable service and continuously improve our products. Any information collected is used only for:

Image Processing: Converting images between 60+ formats and compressing files
Service Delivery: Enabling file uploads, processing, and downloads
Account Management: Creating and managing user accounts (when applicable)
Payment Processing: Handling subscription payments for pro features
Technical Support: Providing customer assistance and troubleshooting
Service Improvement: Analyzing usage patterns to enhance conversion quality and speed
Security: Detecting and preventing abuse, spam, and malicious activities
Legal Compliance: Meeting legal obligations and responding to lawful requests

4. With whom does Free Image Converter share my personal data and why?

Short version: We never sell your data. We only share data with trusted service providers necessary to operate our service.

Free Image Converter will never sell your data to any third party. We earn revenue exclusively from our premium subscription plans.

We may share your data only under these circumstances:

Service Providers: Trusted third-party services that help us operate our website (cloud storage, payment processing, email delivery) under strict confidentiality agreements
Legal Requirements: When required by law, court orders, or lawful government requests
Safety Protection: To protect our rights, property, safety, or that of our users or the public
Business Transfers: In the event of a merger, acquisition, or sale of assets (users would be notified)

5. How can I view, update, or delete my personal data held by Free Image Converter?

Short version: You have full control over your personal data. Contact us to exercise your rights.

You have the right to:

Access: View what personal data we have collected about you
Correction: Update or correct any inaccurate information
Deletion: Request complete deletion of your account and associated data
Data Portability: Receive a copy of your data in a portable format
Restriction: Limit how we process your personal data
Objection: Object to certain types of data processing

To exercise these rights, please contact us at support@bestfreeimageconverter.com. We will respond as quickly as possible, typically within 30 days.

Automatic File Deletion: All uploaded files are automatically and permanently deleted within 24 hours, regardless of your request.

6. Where and how does Free Image Converter store my files?

Short version: Files are stored on secure cloud servers and automatically deleted within 24 hours.

All uploaded files are temporarily stored on secure cloud infrastructure with enterprise-grade security and encryption. Our servers are located in secure data centers with 24/7 monitoring and protection.

Important Privacy Protections:

We do not access, view, or analyze your file contents
Files are only accessible through secure, unique download links
All files are automatically deleted within 24 hours
You retain complete ownership and rights to your files

7. Which countries is my personal data transferred to and why?

Short version: Data may be transferred internationally, but we ensure proper protection regardless of location.

When you use our service, your data may be transferred to and processed in countries including the United States, European Union member states, and other regions where our service providers operate.

We ensure that:

All international transfers comply with applicable data protection laws
Appropriate safeguards are in place regardless of location
Data protection standards are maintained at all times
We only work with providers that meet our security requirements

8. How and why does Free Image Converter use cookies and tracking technology?

Short version: We use minimal cookies necessary for service functionality and improvement.

Free Image Converter uses cookies to enhance your experience and provide our service effectively:

Essential Cookies: Required for basic service functionality, including:

Session management during file conversion
Remembering your conversion preferences
Maintaining security during file processing

Analytics Cookies: Help us understand service usage and improve performance:

Page views and user interactions
Conversion success rates
Performance optimization data

Preference Cookies: Remember your settings such as:

Preferred output formats
Quality settings
Language preferences

You can manage cookie preferences through your browser settings, though disabling essential cookies may affect service functionality.

9. How does Free Image Converter handle social media integration?

Short version: We provide social sharing options, but these are governed by the respective social media platforms' privacy policies.

Our website includes social sharing buttons that allow you to share our service on platforms like Facebook, Twitter, and LinkedIn. When you use these features:

The social media platforms may track your activity
Their privacy policies govern data collection and use
We recommend reviewing each platform's privacy policy
Sharing is entirely optional and user-initiated

10. Why does Free Image Converter track usage and system performance?

Short version: We monitor our service to ensure reliability, security, and continuous improvement.

We track various aspects of our service to:

Performance Monitoring: Ensure fast, reliable conversions
Error Detection: Quickly identify and fix technical issues
Security: Detect and prevent abuse or malicious activity
Service Improvement: Understand usage patterns to enhance features
Quality Assurance: Maintain high conversion quality standards

This tracking does not include accessing or viewing your file contents and is designed to minimize personal data collection.

11. How long does Free Image Converter keep my personal information?

Short version: We keep personal information only as long as necessary, with automatic file deletion within 24 hours.

File Retention:

All uploaded files are automatically deleted within 24 hours
You can manually delete files immediately after conversion
No file content is retained after deletion

Personal Data Retention:

Account information is retained while your account is active
Usage analytics are retained for up to 2 years for service improvement
Payment records are retained as required by law (typically 7 years)
Technical logs are retained for up to 90 days for security purposes

You can request deletion of your personal data at any time by contacting us.

12. Can Free Image Converter change this Privacy Policy?

Short version: Yes, we may update this policy, but we'll notify you of significant changes.

As privacy regulations evolve and our service improves, we reserve the right to update this Privacy Policy. For any changes:

Notification: We'll notify users of material changes via email or website notice
Review Period: Significant changes will include a review period before taking effect
Continued Use: Your continued use of our service constitutes acceptance of updates
Contact: You can always contact us with questions about policy changes

Please check this page regularly for the latest version of our privacy practices.

13. What are my legal rights regarding my personal data?

Short version: You have comprehensive rights under data protection laws like GDPR and CCPA.

Depending on your location, you may have the following rights:

Access Rights: View what personal data we hold about you Correction Rights: Update inaccurate or incomplete information Deletion Rights: Request removal of your personal data ("right to be forgotten") Portability Rights: Receive your data in a machine-readable format Restriction Rights: Limit how we process your data Objection Rights: Object to certain types of processing Withdrawal Rights: Withdraw consent for data processing

Exercising Your Rights:

Contact us at support@bestfreeimageconverter.com
Provide proof of identity for security
We'll respond within 30 days
No charge for reasonable requests

Legal Recourse: You may also file complaints with relevant data protection authorities or pursue legal remedies if you believe your rights have been violated.

14. Why do I need to accept this Privacy Policy?

Short version: By using our service, you agree to our data processing practices as described in this policy.

Free Image Converter processes data when you use our service. The nature of image conversion and compression requires us to temporarily process and store your files.

This Privacy Policy ensures you understand:

What data we collect and why
How we protect your information
Your rights and choices
How to contact us with concerns

By using our service, you agree to the data processing practices outlined in this document. If you don't agree with these practices, please don't use our service.

Children's Privacy

Our service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information, please contact us immediately, and we will take steps to remove such information and terminate any associated account.

International Users

Our service is available globally. By using Free Image Converter, you understand and agree that your data may be processed in countries other than your own, including the United States and European Union countries. We ensure appropriate safeguards are in place for all international data transfers.

Contact Information

If you have questions, concerns, or requests regarding this privacy policy or our data practices, please contact us:

Website: bestfreeimageconverter.com
Email: support@bestfreeimageconverter.com

We will respond to your inquiries as quickly as possible and work to address any concerns you may have about our privacy practices.

Thank you for trusting Free Image Converter with your image conversion and compression needs. Your privacy and security are our top priorities.